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NFTS Permission

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HI!I am working as a tech support and i run some of the problems about this NFTS permision.I am using windows server 2008r and they are using windows Pro as there workstation Everything is good all is set up in NFTS permission after sometimes the user account, one of offices they cannot open there  files " Contact your administrator. access denied"and " there was an error in opening this document.access denied " " Access denied " I' tried to disconnect the mapping and reconnect it in Network Location  but the same problem and also they cannot retrieve there files and it is always the problem and I am new from this kind of the situation. I tried to check everything from ntfs server permission to the workstation, network connnection

windows server 2008R

windows PRO

64 bits

32bits

I wan to know ison how to  allow the user to view, read there files and retrieve there files

My question is what to do in this kind of situation. I need some of the command or any valuable info on how to sold my problem.

Any commands in simpliest way to do?or may be can i use the workstation(user) to do it.without affecting the ntfs permission in the 2008R server.Just give me an idea because as of now I have small knowledge in Windows server2008R.

Thank you...


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